Terms And Conditions
Mayfair Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Mayfair Carpet Cleaners provides cleaning services to residential and commercial customers within its operating areas in the United Kingdom. By making a booking with Mayfair Carpet Cleaners, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means Mayfair Carpet Cleaners, the provider of cleaning services.
1.2 "Customer" means any individual, business, or organisation that requests or receives services from the Company.
1.3 "Services" means carpet, rug, upholstery, and related cleaning and treatment services, as well as any additional services agreed between the Customer and the Company.
1.4 "Premises" means the property or location where the Services are to be carried out.
1.5 "Technician" means any employee, contractor, or representative of the Company who performs the Services.
2. Scope of Services
2.1 The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, and related treatments within its designated service areas.
2.2 Services will be delivered as described at the time of booking, based on the information provided by the Customer. Any additional work requested on site is subject to the Technician’s assessment and may incur additional charges, which will be agreed before the work is carried out.
2.3 The Company reserves the right to decline any booking or particular task that it considers unsafe, inappropriate, or beyond the scope of its standard Services or expertise.
3. Booking Process
3.1 Bookings may be requested through the Company’s authorised communication channels or booking systems. A booking is deemed an offer by the Customer to purchase Services in accordance with these Terms and Conditions.
3.2 The Company will confirm acceptance of a booking and the agreed date and time for the Services. A binding contract is formed only when the Company issues a booking confirmation.
3.3 The Customer must provide accurate information regarding the Premises, access arrangements, number and type of items to be cleaned, approximate sizes, and any relevant conditions such as significant staining, pet contamination, or water damage.
3.4 If the information provided by the Customer is incomplete or inaccurate, the Company may adjust the price, change the scope or duration of the Services, or refuse to proceed with the booking. Any changes will be communicated to the Customer as soon as reasonably practicable.
3.5 The Customer must ensure that an adult authorised to grant access and make decisions relating to the Services is present at the Premises at the agreed time, unless otherwise agreed in advance.
4. Access to the Premises
4.1 The Customer is responsible for providing safe and reasonable access to the Premises, including parking arrangements for the Technician’s vehicle where required.
4.2 Where parking restrictions apply, the Customer must provide suitable permits or cover any parking fees or penalties reasonably incurred while the Technician is performing the Services.
4.3 If the Technician is unable to gain access to the Premises at the agreed time, or if access is unsafe or severely restricted, the Company may treat the visit as a late cancellation and apply the relevant cancellation charge.
5. Customer Obligations
5.1 The Customer must remove any fragile, valuable, or easily damaged items from the areas where the Services are to be carried out, or otherwise clearly inform the Technician of such items.
5.2 The Customer must ensure that the Premises are in a condition that allows the Technician to carry out the Services safely and effectively. Excessive clutter, unsafe flooring, exposed electrical hazards, or other dangers may result in partial or non-completion of the Services.
5.3 The Customer must inform the Company in advance of any known issues with carpets, rugs, upholstery, or flooring, including prior damage, loose fittings, colour instability, shrinkage risk, or previous cleaning treatments that could affect the outcome.
5.4 Children and pets must be kept away from the working area and equipment during and immediately after the Services, particularly while fabrics are drying and cleaning agents are active.
6. Pricing and Payment Terms
6.1 The price for the Services will be communicated to the Customer at the time of booking, based on the information provided. Prices may be given as fixed quotes or as estimates subject to on-site inspection.
6.2 All prices are quoted in pounds sterling and, where applicable, include any taxes that the Company is legally obliged to charge.
6.3 The Company reserves the right to adjust the price if the actual work required differs materially from the description provided at the time of booking. Any change in price will be agreed with the Customer before the Services proceed.
6.4 Payment is due in accordance with the terms communicated at the time of booking. This may include payment on completion, advance payment in full, or a deposit to secure the booking.
6.5 The Company may accept various forms of payment, which will be confirmed to the Customer in advance. The Customer must ensure that payment is made in full and on time.
6.6 For commercial or account Customers, invoices are payable within the payment period stated on the invoice. The Company may charge interest on overdue amounts, and may suspend or cancel further Services until all outstanding sums are settled.
7. Deposits and Cancellations
7.1 The Company may require a deposit to confirm certain bookings. Deposits are generally non-refundable once the booking is confirmed, unless otherwise stated by the Company.
7.2 If the Customer wishes to cancel or reschedule a booking, they must provide as much notice as possible and at least the minimum notice period specified by the Company at the time of booking.
7.3 The Company reserves the right to charge a cancellation fee where bookings are cancelled or rescheduled with insufficient notice, where the Technician cannot gain access to the Premises, or where the Customer otherwise fails to comply with these Terms and Conditions.
7.4 In the event that the Company needs to cancel or reschedule a booking due to unforeseen circumstances, it will contact the Customer as soon as reasonably practicable to arrange an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling, beyond refunding any pre-paid amounts for Services not provided.
8. Performance of Services
8.1 The Company will carry out the Services with reasonable skill and care, using appropriate cleaning methods and products for the items being treated.
8.2 All cleaning results depend on factors such as fibre type, age, condition, previous treatments, staining, and general wear. While the Company aims to achieve the best possible outcome, it cannot guarantee complete stain removal, restoration to original condition, or specific cosmetic results.
8.3 The Technician may perform a colourfastness or suitability test on a small, inconspicuous area before commencing cleaning. If the Technician reasonably believes that cleaning may damage the item or produce unsatisfactory results, they may decline to treat that item and will inform the Customer.
8.4 Drying times can vary depending on ventilation, temperature, humidity, and fabric type. The Customer is responsible for ensuring adequate ventilation and taking precautions until items are fully dry.
9. Damage and Liability
9.1 The Company will take reasonable care to avoid damage to the Customer’s property while performing the Services. However, the Customer accepts that certain risks are inherent in cleaning processes, particularly for older, heavily worn, or previously damaged items.
9.2 The Company will not be liable for:
(a) Pre-existing damage, wear, fading, staining, or defects;
(b) Damage arising where the Customer has failed to inform the Company of known issues or special requirements;
(c) Shrinkage, colour bleeding, pile distortion, or changes in texture that are due to the inherent characteristics or condition of the material or to prior treatments;
(d) Any indirect or consequential loss, loss of profit, loss of enjoyment, loss of business, or loss of opportunity.
9.3 The Company’s total liability for any loss or damage arising out of or in connection with the Services shall be limited to the value of the individual Service visit during which the loss or damage occurred, except where such limitation is prohibited by law.
9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be excluded or limited under applicable law.
10. Customer Complaints
10.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within a reasonable time after completion of the Services.
10.2 The Customer must give the Company an opportunity to inspect and, where appropriate, rectify any issue. In many cases, a further visit or additional treatment may resolve the matter.
10.3 Complaints raised after a significant delay, or after further work has been carried out by another provider, may be more difficult to assess and resolve, and the Company’s ability to offer remedial work or a reduction in charges may be affected.
11. Waste Handling and Environmental Requirements
11.1 The Company will handle and dispose of its own cleaning solutions, containers, and operational waste in accordance with applicable UK waste and environmental regulations.
11.2 The Customer is responsible for the disposal of any household waste, furniture, or other items removed from the cleaned areas unless explicitly agreed as part of the Services.
11.3 Where the Services involve the extraction of contaminated water, residues, or similar waste from carpets or upholstery, the Company will manage such waste in line with legal and environmental obligations, ensuring that discharge or disposal complies with relevant regulations.
11.4 The Customer must not request or require the Company to dispose of any waste in a manner that would contravene local or national waste management laws or guidelines.
12. Health and Safety
12.1 The Company operates in accordance with applicable health and safety legislation. The Technician may refuse to undertake work that they reasonably consider to present an unacceptable health or safety risk.
12.2 The Customer must not ask the Technician to use equipment or materials supplied by the Customer unless expressly agreed in advance. The Company is not responsible for damage or injury arising from the use of the Customer’s own equipment or products.
12.3 Some cleaning products and processes may not be suitable for individuals with particular allergies or sensitivities. The Customer must inform the Company in advance of any such concerns so that, where possible, alternative methods or products can be considered.
13. Insurance
13.1 The Company maintains insurance appropriate to the nature of its business, including public liability cover to a commercially reasonable level.
13.2 The Customer is responsible for maintaining appropriate insurance for their own property and contents. The existence of the Company’s insurance does not reduce or replace the Customer’s responsibility to maintain adequate cover.
14. Force Majeure
14.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, illness, or emergency situations.
14.2 In such circumstances, the Company will use reasonable endeavours to inform the Customer and to arrange a new appointment as soon as reasonably possible.
15. Personal Data
15.1 The Company will collect and process Customer data only for the purposes of arranging and providing the Services, handling payments, managing bookings, and dealing with any queries or complaints.
15.2 The Company will take reasonable steps to protect personal data and to comply with applicable data protection legislation.
16. Amendments to Terms and Conditions
16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
16.2 Updated Terms and Conditions may be made available on the Company’s website or provided upon request.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court, that provision shall be deemed deleted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of a business transfer or restructuring, provided that this does not materially affect the Customer’s rights.
18.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of Services and supersede any prior discussions, correspondence, or understandings regarding such Services.
