Privacy Policy
Mayfair Carpet Cleaners Privacy Policy
This Privacy Policy explains how Mayfair Carpet Cleaners collects, uses, stores, and protects personal data belonging to all of our customers within our service area. We are committed to handling your information lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation and all applicable data protection laws.
By using our services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to personal data that we collect directly from you, generated by us in the course of our services, or received from third parties acting on your behalf.
Who We Are and Scope of this Policy
Mayfair Carpet Cleaners provides carpet, upholstery, and related cleaning services to residential and commercial customers in our service area. This Privacy Policy applies to all Mayfair Carpet Cleaners customers and prospective customers in that area, whether you contact us online, by message, or in person, or engage us to provide on-site services at your premises.
We act as the data controller for the personal data that we process about you in connection with the provision of our services, including enquiries, quotations, bookings, and after-care support.
Personal Data We Collect
We collect only the personal data that we need for clear and specified purposes. The categories of data we may collect include:
Identification and contact details, such as your name, address, and any other contact information you choose to provide to us when making an enquiry or booking.
Service and booking information, such as details of the property where the cleaning is to be carried out, preferred dates and times, information about the items to be cleaned, and any special instructions or access details that you provide.
Communication records, including information contained in messages that you send to us, notes of telephone or in-person discussions, and any feedback or complaints you submit.
Payment and transaction information, such as records of payments made, amounts, dates, and methods of payment. We do not store full payment card details; where card payments are taken, they are processed by third-party payment processors.
Technical usage data, which may include information about how you interact with our online content, such as the pages you view and the time and date of your visit, collected via cookies or similar technologies where applicable and permitted by law.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under the GDPR. The purposes and lawful bases for our processing include the following:
To respond to enquiries and provide quotations. We use your contact and service information to respond to your questions and prepare quotations. The lawful basis for this is our legitimate interest in responding to potential customers and, where you request a quote as a step towards entering into a contract, the performance of a contract or taking steps at your request prior to entering into a contract.
To provide and manage our services. We use your personal data to arrange and deliver cleaning services, manage bookings, coordinate access to your property, and handle any related customer service matters. The lawful basis for this is the performance of a contract with you.
To manage payments and accounting. We process payment-related information to take payment for services and maintain accurate financial records. The lawful bases for this are the performance of a contract and our legal obligations relating to accounting and taxation.
To communicate important updates. We may use your contact details to notify you of changes to appointments, service updates, or important information about your booking. The lawful basis is the performance of a contract and our legitimate interest in ensuring services are delivered efficiently and safely.
To improve our services and handle feedback. We may process communication records and feedback to understand customer needs, monitor quality, and improve our services. The lawful basis is our legitimate interest in managing and developing our business and ensuring customer satisfaction.
To comply with legal obligations. We may need to process and retain certain information to comply with legal and regulatory requirements or respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation to which we are subject.
If we ever wish to process your data for a new purpose that is not compatible with the purposes described above, we will inform you in advance and, where required, obtain your consent.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties only where necessary and on a lawful basis, as described below.
Service providers and data processors. We may engage trusted third parties to provide services on our behalf, such as payment processing, appointment and scheduling tools, customer relationship management systems, cloud storage and IT support, and administrative or accounting services. These third parties act as data processors and are contractually required to use your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
Professional advisers. We may share information with professional advisers such as accountants or legal advisers where necessary for the purposes of obtaining professional advice or meeting our legal obligations.
Public authorities and law enforcement. We may disclose your personal data where required to do so by law, or where we believe in good faith that such action is necessary to comply with a legal obligation, respond to requests from public authorities, or protect our rights, property, or safety, or that of our customers or others.
Where personal data is transferred to a third party located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data to a level essentially equivalent to that in the UK and EU.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or for longer periods where we are required or permitted to do so by law.
Enquiries and quotations that do not lead to a booking are generally retained for a limited period to respond to follow-up requests and manage our legitimate business interests. Booking, service, and transaction records are kept for a period consistent with legal, tax, and accounting requirements.
When we no longer need your personal data, we will securely delete or anonymise it. In determining appropriate retention periods, we consider the nature of the data, the purpose of processing, legal requirements, and the potential risk of harm from unauthorised use or disclosure.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include restricting access to personal data to those staff, contractors, and processors who need it for the purposes described in this Privacy Policy and ensuring that they are subject to appropriate confidentiality obligations.
While we strive to protect your information using reasonable safeguards, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we regularly review and update our data protection practices.
Your Data Protection Rights
Under the GDPR and applicable data protection laws, you have a number of rights in relation to the personal data we hold about you. These may include:
The right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data, along with certain additional information.
The right to rectification. You have the right to request that we correct or complete personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent where consent was the lawful basis for processing.
The right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of data you contest.
The right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller where technically feasible.
The right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on such interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.
The right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your data protection rights. In most cases, this will be the data protection authority in the country where you live or work, or where the alleged infringement took place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will revise the date of the most recent update that appears at the end of this document and make the updated version available. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
This Privacy Policy applies to all Mayfair Carpet Cleaners customers in our service area and is intended to be read together with any service-specific terms that may apply when you book or use our services.
Last updated: 20 February 2026
